Store Policy | Soul Card Studio

Unlock your potential with our courses!

1. Refund Policy

All sales are final.

We do not offer refunds on digital products, readings, courses, or print on demand products.
Please review your order carefully before completing checkout.
If you receive a defective print on demand product notify us within 3 days of receipt.

2. Appointment, Cancellation & Rescheduling

Booking Confirmation: All appointments require advance payment to secure your time slot.
Reschedule Window: You may reschedule or transfer your session up to 24 hours before the scheduled start time without penalty.
Late Reschedule / No-Show:
- Reschedule requests made less than 24 hours before your appointment will forfeit the session fee.
- Failure to attend or connect within 10 minutes of your scheduled appointment time is considered a no-show and likewise results in forfeiture.
How to Reschedule: Contact us at least 24 hours prior via email (support@soulcardstudio.com) or through your client portal. We will send a confirmation of your new date/time.

3. Digital Products, Defective POD Products & Downloads

Upon purchase, digital downloads (e.g., cheat sheets, e-books) are delivered immediately via email link or your account dashboard.
If you experience any technical issues accessing your download, please contact support within 7 days of purchase for assistance.
If you receive a defective print on demand (POD) product within 3 days, take a pictures of the defective product and email us at support@soulcardstudio.com. No need to ship it back to us. We will either re-order the item or issue refund.

4. Session Recordings & Confidentiality

Readings and coaching sessions may be recorded at your request.
Soul Card Studio maintains strict confidentiality—your personal information and session details will never be shared without your explicit consent.

5. Liability & Disclaimers

Content and readings are offered for educational and personal-growth purposes only.
Soul Card Studio does not guarantee specific outcomes. Decisions based on insights are the client’s responsibility.
We are not licensed therapists or financial advisors; please seek professional counsel for medical, legal, or financial matters.

6. Contact & Support

Questions or issues? We’re here to help!

Thank you for choosing Soul Card Studio. We look forward to guiding you on your path!